Return And RefundTess.ph Refund Policy
Please take note that the processing time of your refund will depend on the type of refund and the payment method you used.
- Types and Procedure
Tess. ph will process your refund according to the following refund types:
1. Refund from canceled orders- Refund is automatically triggered once cancelation has been successfully processed.
2. Refund from returns- Refund is processed after Tess.ph has done the quality evaluation of the returned item.
3. Refund from failed deliveries- Refund process starts the item reaches the seller back. Please take note that this may take more time depending on the area of your delivery address.
Please take note that the time frame below starts when Tess.ph has processed your refund according to your Refund Type.
1. Cash On Delivery - All COD orders are refunded through Tess.ph Wallet.
2. PayPal- within 1-3 days
3. PayMaya- within 1-3 days
4. Stripe- within 1-3 days
To find the expected refund date or information follow the procedure below:
Step 1: On the Account Page, click Returns & Cancellations
Step 2: Choose the return item you want to check
Step 3: Click your chosen item to check you Refund Details.
If you want to return the item, Tess.ph will give you 7 days to request a return. The request will be processed if you meet the following item conditions:
1. The item delivered was wrong
2. There is a factory product failure or defect
Any conditions not listed above will not be accommodated.