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Welcome to tess.ph Support

Return And Refund

Tess.ph Refund Policy
Please take note that the processing time of your refund will depend on the type of refund and the payment method you used.
  • Types and Procedure
  • Policy
Refund Types -

Tess. ph will process your refund according to the following refund types:

1. Refund from canceled orders- Refund is automatically triggered once cancelation has been successfully processed.
2. Refund from returns- Refund is processed after Tess.ph has done the quality evaluation of the returned item.
3. Refund from failed deliveries- Refund process starts the item reaches the seller back. Please take note that this may take more time depending on the area of your delivery address.

Refund Timeframe +
Refund Procedure +